Online Furniture Store offering discount Bedroom Furniture, dining room furniture, living room furniture, Children's Furniture, Rattan furniture,Powell furniture.

What is the Your Best Price Guarantee?
The Online Store is a major distributor of furniture and home accessories, and we take great pride in the low prices and great values we offer our customers. We strive to ensure that our product selection, availability, reliable delivery, and outstanding customer service create a great shopping experience. We also want our customers to feel confident that The Online Store consistently offers great savings and therefore we offer our Best Price Guarantee. If you find the identical product elsewhere, within 10 days of purchase, for a lower total price (product price plus shipping and handling fee), we will match the total price or gladly refund the difference plus $1. (Sale or promotional prices are not included.)
In order to qualify for The Online Store Best Price Guarantee, your request must meet the following conditions:

Are all products featured on your website in stock?
We are a store front for major furniture importers and therefore we do not hold inventory. From time to time our vendors sell out of a particular item and we do our best to inform our clients before they order that an item is out of stock. If however, after your order is placed we check with the manufacturer and find out that the item is on backorder, you will have the option to cancel your order if the time frame does not fit in with your expectations. If you have any concerns about an item being in stock we suggest that you call our toll free number 1-800-706-3111 or you send us an email BEFORE you place an order.

Do you have a showroom?
Our new showroom opens August 1st, 2007.

How do I track my order status?
To track your order status you simply go to our website and click on the tab which says Track Your Order. Although we process your order right away, it sometimes takes up to 2 - 3 business days before you see an initial status. Please always check this section before emailing or calling our customer service department.

When is my credit card charged?
Please note your credit card will be billed as soon as your order is received. No additional shipping charges will be added to orders shipped within the United States, excluding Hawaii and Alaska. Please goive us a call if you would like to arrangement shipment outside of the continental United States.

When will my furniture be delivered?
We estimate the delivery time based on the current information we have from the manufacturer warehouses.

Orders that are mass produced and in stock typically take 7-10 business days for delivery. Depending on the manufacturer custom orders may take anywhere from 2-8 weeks to produce and deliver. The Online Store Inc does not take responsibility for manufacturer/shipment delays and we do not offer any discounts in the event that your shipment is delayed.

How will my furniture ship?
UPS Deliveries
UPSable packages will ship via UPS, doorstep service is usually available. UPS will not notify you prior to delivery.
Truck Deliveries
Common carrier truck deliveries are performed by a trucking company contracted by the shipping warehouse. This service is a "Tailgate Delivery". Most of the time the driver will bring the packages to your doorstep. In rare cases the driver will move the items to the back of the truck or offer you a liftgate service at an additional cost.. At that point you will need someone to move them into your building or residence. Should you require a liftgate service, you can arrange that with the shipping company and you will be responsible for any additional costs associated with the extra service. Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.

Can I get an inside delivery?
Inside delivery is often very expensive due to higher carrier insurance reasons. If inside delivery is mandatory for your needs, we will work with any carrier that you specify.

What am I responsible for once the shipment arrives?
When your merchandise arrives, whether by UPS, FedEx, or common carrier, you must immediately Inspect it for damages. It is your responsibility to determine whether the products were delivered to you in good condition. You must sign for the correct number of pieces you have accepted. By signing the delivery receipt you are accepting that the merchandise was delivered to you in good condition and waive your right to a return/refund based on delivery damage. If you are unable to inspect your merchandise at the time of the delivery you must make a note on the receipt stating “Subject to Inspection” before the shipper leaves your premises in order to qualify for any potential damage freight claim.

What do I do if my furniture arrives damaged?
If you discover that your merchandise arrived damaged while the shipper is still at your premises please refuse the damaged items. To refuse an item, please mark clearly on the freight bill the number of items you have accepted and any items you may have refused along with the reasons why. Once refused, notify our customer service department at 1-800-706-3111 immediately.
Manufacturers may request a photo of damaged pieces prior to sending replacement. Any claims must be made within 2-5 days of delivery or The Online Store Inc and the delivery service are not responsible. Replacement piece(s) may take as long as the original merchandise to arrive at your home. If you decide to keep an item(s) to repair rather then refusing the merchandise, The Online Store Inc does not reimburse you for time spent/material used to make the repair. Replacement pieces are shipped at no cost to you.

What do I do if I don't like the merchandise and want to return it?
If you are not satisfied with your purchase you may return the item, at your expense, within 30 days. A restocking fee applies to all custom order returns unless merchandise damage was noted at the time of delivery. Cancellations and returns must be authorized in advance. All items must be inspected upon delivery and if the merchandise arrives damaged, a damage report must be filed/noted with the carrier to obtain full credit. Once we confirm the receipt of your merchandise, we will process a refund. If you would like us to assist you with the return process, please call our customer service at 1-800-706-3111

What is your Return Policy
If we are able to cancel your order before it is produced and/or shipped, there is no charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. A restocking fee applies to all custom order returns unless merchandise damage was noted at the time of delivery. Cancellations and returns must be authorized in advance. All items must be inspected upon delivery and if the merchandise arrives damaged, a damage report must be filed/noted with the carrier to obtain full credit. For more information please call our Customer Service at 1-800-706-3111.

Is the site accurate 100% of the time?
The Online Store Inc may have prices, descriptions, and text that are not accurate because of typographical/photographic errors or changes not yet reflected in the product descriptions that appear on the site. We are not responsible for descriptive, typographical, or photographic errors. The product colors and finishes shown on our website may vary due to the scanning process and differences in color monitors. We do make every effort to insure that all products are accurately represented, but in some cases, variations may be dramatic. Completion of an order constitutes a waver of any claim due to dissatisfaction with the product colors, textures, stains and grains. You are encouraged to review samples of actual fabrics or finishes before ordering. When a manufacturer does not supply samples in advance, and you are unsure of colors and textures, The Online Store Inc advises that you try and find and then examine a fabric or product before ordering through The Online Store.

Is my order processed through a secure server?
We protect sensitive payment and contact information as it moves from your browser to our servers with 128 Bit SSL Encryption, certified through Thawte, Inc. Additional security procedures are implemented to safeguard data that is stored within our database. You can feel safe and confident when ordering from our web site.

What about Mail and Fax orders?
Our 24 hour fax line is: 818-700-0046
If you prefer to send your order via the US Mail, the address is:

The Online Store
21006 Devonshire St
Suite 210
Chatsworth, CA 91311

Please include the following:

Billing Address
Shipping Address
E-Mail Address
Telephone Number
Payment, ie: Visa/MasterCard, Discover, American Express, Check, PayPal or Money Order.
And, of course, the item you are ordering.